I do this EVERYTIME a iPhone comes out, and within moments of hanging up the phone I get an email confirmation with the details of the order. I should have "known" something was incorrect when he asked for my email address because it has NEVER changed. He also went into details about how busy they were especially with the system constantly crashing. Another red flag should have been when I asked for the order number and he replied it will be emailed to you. However I always get names of the people that I'm speaking with and when I did NOT receive ANYTHING and decided to call back to the same dept., the rep said she knew "Jim" he works right across from her. I thought that was interesting too. She was going to tell him that he entered my email address incorrectly. Anyway, after additional calls and asking to be escalated it was discovered that ol' Jim Bo, had DONE NOTHING!! There was NO changes made to the account at all. Thank goodness I was persistent otherwise I wouldn't have a delivery date of tomorrow. I was later informed that they have a lot of newbies working. Whatever the case may be, had this been my first order I never would have had anything to compare it with so I would've had no need to place several follow up calls. But I will say this, even though they are horrible, they are still not as bad as the local Sprint. I went in with a friend and the ENTIRE time the rep was helping her, she was on a personal call (Bluetooth) discussing the upcoming party that night!! It took EVERYTHING in me to "hold my peace" after all, I was just there with someone and not the customer. It goes without saying "that dog wouldn't hunt with me" she would have gotten OFF the call and given me (the customer, the reason for her paycheck) her undivided attention.
which I will finally get to use!! yay!
