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Can't restore phone due to network sett on pc

I4user

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Aug 6, 2010
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I'm trying to restore my phone but when I connect to my computer and press restore it promts a box messege saying itunes could not connect to the itunes store.The connection timed out. It says make sure your network settings are correct and your network connection is active,then try again. Now how do i do this I am online I have the Norton 360 antiviruse if that helps .I am running windows xp
 
I might check your firewall settings..or norton settings. Something is blocking iTunes from connecting to the net.
 
well my windows firewall is turned off since im running Norton 360 and i have gone and turned off fire wall there and still same issue. I even tried uninstalling Itunes and reinstalling,
 
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