I bought two new iphones for me and my wife and i plug them into my computer to get them set up, and oh look a new update sweet. Sure apple, I would love to upgrade to 5.1.1, oh nevermind, jokes on you matt. Error 1602, nothing is working that I try, I've tried doing all those dumb articles apple puts on their support page, and I even called them, to find out, and what do they do? tell me step by step how to (reading from the articles ive already read and tried) fix it. Then their senior advisors tells me that It is probably not working because it could of been previously jailbroke. So here I am, asking people who probably know best how to fix it.. My phone is stuck on the usb to itunes screen. The computer recognizes it, downloads the drivers everything, but it wont come on itunes. it gave me error 1602, I have norton internet security, I diasbled the firewall and still nothing, opened the ports, nothing, anything I may have missed or something? It seems alot of people had this problem.