Upgrade not applied

Discussion in 'AT&T' started by wingzfan61, Sep 29, 2013.

  1. wingzfan61

    wingzfan61 Member

    Nov 5, 2011
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    Ive been waiting 2 1/2 months to see what transpires but I wanted to see if anyone else had this happen.

    July 9th I got an upgrade for one of my lines through phone sales. There was a screw up and they put my order on backorder so I cancelled it. The next day the phone arrived anyways and we took it to the store and activated it. The money was charged to my card but they didnt remove the upgrade on my account and still have the old phone listed and the old contract end date.

    Im wondering if i do another upgrade on the account if they'll catch the mistake and charge me full price for the phone. Its going on 3 months and the mistake is still there.

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