Strange App

Discussion in 'iPhone 7' started by brixtonboy, Dec 28, 2016.

  1. brixtonboy

    brixtonboy Well-Known Member

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    Something strange has happened with my banking app.
    [​IMG]
    The Sparkasse, it will not except my finger id, or my password. I thought ah delete it and reinstall it, but it will not allow me to.
    There is no X to press it says share app?
    All works well on my iPad Air 2 though.

    Updated iTunes and connect to that, to try to remove the App but although it's on the screen it's not in the list of apps.
     
  2. J. A.

    J. A. Super Moderator Staff Member

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    Do you find it in Settings - General - Storage & iCloud Usage - Storage - Manage Storage? If so, it should be possible to remove it from there. That will also delete it from your iPhone, and you'll be able to reinstall it afterwards.
     
  3. carolineM

    carolineM Well-Known Member

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    It might be worth force quitting Sparkasse to see if that helps.
     
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  4. brixtonboy

    brixtonboy Well-Known Member

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    In iCloud storage I do not have it. I see the app is allowed to access Mobile data. Turning that off makes no difference.
    The App behaves as if it's suspended in midair, hard to explain. As if l have clicked download in the AppStore and then open but it has not fully downloaded.
    If that makes any sense.
     
  5. brixtonboy

    brixtonboy Well-Known Member

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    Help please how is that done?
     
  6. scifan57

    scifan57 Super Moderator Staff Member

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    Double tap on the home button to reveal the app switcher. You then swipe up on the thumbnail above the Sparkssse app logo to force close the app.
     
  7. brixtonboy

    brixtonboy Well-Known Member

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    Ok did that but it makes no difference. What l have just this minute done was a reset, totally forgot about that, now l can delete the app like normal.
     
  8. brixtonboy

    brixtonboy Well-Known Member

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    Thanks for your help team, got the app newly installed just a slight problem now, means a visit to the Sparkasse.
    And a chat.
     
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  9. Ledsteplin

    Ledsteplin Well-Known Member

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    Sometimes using a VPN app will cause a bank app to deny access. Mine did.
     
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  10. brixtonboy

    brixtonboy Well-Known Member

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    Mine is working fine now
     

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