What's new

Need help with app

Mjshirey2002

New Member
Joined
Mar 3, 2015
Messages
2
Reaction score
0
I have been using a US Bank app for a long time. I was using it on an iPhone 5, but earlier this month I upgraded my Verizon phone to the iPhone 6. I have since not been able to use the US Bank app. I've deleted it, reinstalled it, called US Bank and nothing has worked. I can't seem to get past the initial log in screen. I get an error "we can't verify your information at this time." US Bank confirmed my id was not locked and didn't know why the app would work on my old phone, my husbands android but doesn't work on my 6.

If anyone has any suggestions, it would be greatly appreciated.

Melissa
 

scifan57

Administrator
Staff member
Joined
Sep 24, 2012
Messages
28,368
Reaction score
29,482
Location
Regina, Canada
Were your old iPhone 5 and your new iPhone 6 on the same iOS version?
 
OP
M

Mjshirey2002

New Member
Joined
Mar 3, 2015
Messages
2
Reaction score
0
Yes. Both are 8.1.3 System says up to date. My son us my old phone and he was able to download the app and can currently use it. We have different log in ID's so that isn't the issue.
 

bear7962

Well-Known Member
Joined
Feb 8, 2013
Messages
1,807
Reaction score
1,077
I have no personal knowledge of this but am wondering if it is a fault in the app and not the phone. I looks like the app was updated on Dec. 4, 2014 and since then others are also complaining. Is you son on the same version of the bank app or is he using one prior to 12/4/14?
 

Most reactions

Latest posts

Top