I purchased my wrangler case back in September and It's just a perfect case. I had my share of iPhone cases but this case from ivyskin is everything I needed from an iPhone case. It's like a tank and protective but still slim. I dropped my phone many times since and this case did exactly as advertised. I highly recommend it. I receive the case 2 days after I order and didn't have to deal with their customer service so I can't comment on that but the product is amazing.