Is this fixable

Discussion in 'iPhone 7' started by Jaguilar1018, Aug 22, 2017.

  1. Jaguilar1018

    Jaguilar1018 New Member

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    one of my kids got this black circle on their screen after using Snapchat.

    Now her phone won't work it's frozen. Can't even force close. Has anyone had this happen and is there a fix?
     

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  2. 933

    933 Well-Known Member

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    Try a hard reset. Hold the power and home screen button down until the apple logo appears and then let go. This will reboot the phone essentially. Hope this helps. Good day.
     
  3. Jaguilar1018

    Jaguilar1018 New Member

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    Thanks but we have tried this several times and it won't do anything

    We can't move anything on the screen either
     
  4. Ledsteplin

    Ledsteplin Well-Known Member

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    Which iPhone is it? Is it up to date on iOS 10.3.3? What happens when you try a hard reset? Does the Apple logo show at all? How long did you hold the buttons when attempting the Hard Reset?
     
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  5. Jaguilar1018

    Jaguilar1018 New Member

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    iPhone 7. Not sure on update.

    Has anyone seen that black circle on their screen
     
  6. Ledsteplin

    Ledsteplin Well-Known Member

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    Try the Hard Reset again and hold the buttons longer. At least 20 seconds or more.
     
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  7. Ledsteplin

    Ledsteplin Well-Known Member

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    Does the screen look zoomed up? If so, tap it twice with 3 fingers.
     
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  8. camabe216

    camabe216 Well-Known Member

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    On iPhone 7 you hold power and volume down. Not home button.
    That’s on earlier iPhone models.
    Please try to hold volume down together with power button until screen go black and still hold and when the Apple logo comes you release them.
     
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  9. 933

    933 Well-Known Member

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    Sorry. Didn't realize this was for iPhone 7. Like said above it's the power and volume down to complete a hard reset for the iPhone 7 series of phones. Big thx to above poster for pointing this out!!!
     
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  10. Ledsteplin

    Ledsteplin Well-Known Member

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    Were you doing the hard reset wrong? Did you try as said above? Power button and volume down button?
     
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  11. 933

    933 Well-Known Member

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    I would think that would clear it?? Maybe he has gotten it resolved. Hopefully so!!
     
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