iPhone 7 camera issue

Discussion in 'iPhone 7' started by alexrat1996, Sep 3, 2017.

  1. alexrat1996

    alexrat1996 Member

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    My iPhone that got replaced has this issue under the lens I took it to Apple Store but didn't care to fix it what should I do ??
     

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  2. JandN2639

    JandN2639 Active Member

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    Have you contacted Apple Support? This looks like another replacement to me.
     
  3. J. A.

    J. A. Super Moderator Staff Member

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    Do you have problems when you take photos? Is there anything visible on the images?
     
  4. pm82

    pm82 Member

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    Just you taking contact with apple support, and they will solve your problem, for sure!
     
  5. alexrat1996

    alexrat1996 Member

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    I did they won't swap it since it's cosmetic issue should I bring it back to store they told me they didn't see anything on Friday when I got it in
     
  6. alexrat1996

    alexrat1996 Member

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    They didn't they want me to go back to store
     
  7. alexrat1996

    alexrat1996 Member

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    Nope but the store didn't want to do anything what can I do I talked two three support agents same response take it to store
     
  8. alexrat1996

    alexrat1996 Member

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    Should I go back to Apple Store this issue was suppose to be fixed and they claim what I see is a reflection but the first genius advisor at Store saw the issue but she took it to the back and they saw nothing how sad
     
  9. pm82

    pm82 Member

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    This is very strange, maybe you can try with on line support, I'm sure that they'll solve your problem.
     
  10. alexrat1996

    alexrat1996 Member

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    I been with them already for two days in a way they told me is cosmetic issue and if I wanted to I can do a force repair meaning out of warrenty repair and pay to get it replaced even though I have apple care plus
     
  11. J. A.

    J. A. Super Moderator Staff Member

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    If there’s nothing on the images, and they didn’t see anything in the Apple Store either, there’s no need to take it back to them again.
     
  12. alexrat1996

    alexrat1996 Member

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  13. J. A.

    J. A. Super Moderator Staff Member

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    It’s not an issue when you can take pictures without problems.
     
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  14. alexrat1996

    alexrat1996 Member

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    The replacement came like that and there shouldn't be issues with the replacement at all my understanding
     
  15. J. A.

    J. A. Super Moderator Staff Member

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    Sometimes, also replacements are not working without problems, and have to be replaced. As this doesn’t have any impact on your images, it can’t be seen as problem, and nothing has to be fixed.
     
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