iPad Pro 9.7 issue

Discussion in 'Off-Topic Discussion' started by alexrat1996, Jan 19, 2018.

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  1. alexrat1996

    alexrat1996 Member

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    I have and iPad Pro 9.7 from express replacement only 7 days old.

    When I took to Apple next day when I got replacement due to dust under the selfi camera the genius cleaned it .

    Two days later I noticed a deep scratch that’s like a rain bow affect not sure if the lady at Apple scratched it and it was in a case targus that’s protects the screen.

    The scratches do affect the screen viewing.

    I have apple care plus and an appointment at a new Apple store location this weekend can I pay the fee to get it replaced and I didn’t scratched it all ?

    Other people are giving me less information
     

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  2. J. A.

    J. A. Super Moderator Staff Member

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    No idea what your first photo should show, but I can’t see anything extraordinary on your screenshot.
     
  3. alexrat1996

    alexrat1996 Member

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    For me it looked like a deep scratch and I can feel it with my fingers.

    Can I use my Apple care plus to pay for a replacement for a fee
     
  4. alexrat1996

    alexrat1996 Member

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    Here the issue
     

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  5. J. A.

    J. A. Super Moderator Staff Member

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    I can see that your screen is not clean, if that’s the display of your iPad. It doesn’t look like you handle your Apple devices very carefully, neither iPhone nor iPad.

    If these really are scratches, they were certainly not made by the lady at Apple, since you noticed them two days later. You tend to examine your devices very carefully, as we already know. I also know that you didn’t put a screen protector onto your iPad’s screen when you got it. It would be a good idea to let someone apply a protector as soon as you buy it. The screen of an iPad can’t be scratched easily, so I wonder how this might have happened.

    No idea whether or not Apple will replace it, and if so, how much you’d have to pay. You’ll have to visit the next Apple Store, show them your device and ask them about it.

    With that, this thread is closed for further replies. Any more threads or posts of the same nature will be deleted, and you will be removed as a member.
     
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