Iphone 5 nano sim card

Discussion in 'iPhone 5' started by jstvj, Sep 14, 2012.

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  1. Sep 14, 2012 #1
    jstvj

    jstvj Member

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    Just found out that iphone 5 will only take the new nano sim card.

    I have phoned Network 3 who confirm that their 3 shops will exchange micro sim card with a nano, with same number for £5.11.
     
    Last edited: Sep 14, 2012
  2. Sep 14, 2012 #2
    Poisonivy

    Poisonivy Administrator Staff Member

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    i am with 3 and i phoned them this morning,they are sending me a nano sim card in post free of charge so no need to pay anything.
     
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  3. Sep 14, 2012 #3
    jstvj

    jstvj Member

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    Thank you for that. I was told by the 3 agent "we have already supplied you with a sim card so will charge you for a replacement". So I don't understand why they have informed you differently. Could it be that I am on a different contract ? I pay monthly.
     
  4. Sep 14, 2012 #4
    Poisonivy

    Poisonivy Administrator Staff Member

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    im on pay as you go,they gave me a new sim card last year too for my 4s,also free of charge.
     
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  5. Sep 14, 2012 #5
    jstvj

    jstvj Member

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    Ah, could it be that I am buying my iPhone 5 direct from Apple and not as an upgrade from 3 ?
     
  6. Sep 14, 2012 #6
    Poisonivy

    Poisonivy Administrator Staff Member

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    i am also buying my iphone 5 direct from Apple.
     
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  7. Sep 14, 2012 #7
    jstvj

    jstvj Member

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    OK thanks, I will go back to them an query the charge.
     
  8. Sep 14, 2012 #8
    Poisonivy

    Poisonivy Administrator Staff Member

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    yes i would,after all they are getting your future custom,its worth another try,sometimes its luck on who picks up the phone.....let me know how it goes.
     
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  9. Sep 14, 2012 #9
    jstvj

    jstvj Member

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    OK, 3 Customer Support have now said "Go into 3 store, buy nano card, give them a call and they will refund the money" ???????
     
  10. Sep 14, 2012 #10
    Poisonivy

    Poisonivy Administrator Staff Member

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    oh well thats better then,well done :)
     
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  11. Sep 15, 2012 #11
    jstvj

    jstvj Member

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    Wife went into 3 shop today who said no problem just bring iphone in and we will change sim card for free. Customer Support (India ?) not good
     
  12. Sep 15, 2012 #12
    Poisonivy

    Poisonivy Administrator Staff Member

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    does seem that customer support on 3 is a bit hit and miss as thats two people who have had trouble getting a nano sim card from them via telephone,i have'nt had any problems with them so far and have been with them quite a while,hope this is just a glitch but they really should be ready for the influx of customers wanting nano sim cards.
     
    Last edited: Sep 15, 2012
  13. Sep 15, 2012 #13
    jstvj

    jstvj Member

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    Yes, I agree
     
  14. Sep 15, 2012 #14
    Poisonivy

    Poisonivy Administrator Staff Member

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    im glad you finally got it sorted out anyway,let us know how that goes when you get your phone will you?
     
  15. Sep 15, 2012 #15
    iBrookes

    iBrookes New Member

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    For anyone that is on Vodafone, I used the chat function on their website and i've had one sent out to me ready for when my 5 arrives.
     
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