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how can I get sync to work when the dropdown screen is not highlighted

Burnt Toast

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have plugged my ph in and I go to sync my ph in devices , but when devices is highlighted the next options are all grey ?
cheers
 
Deauthorize the computer, then authorize it again.
In iTunes, open Store, select "Deauthorize this computer".
To authorize, go to Store once more, and select "Authorize...".
 
I have done the above action twice like you said , but still get nothing , sync is still grayed out , Im using win 7
 
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