how can I get sync to work when the dropdown screen is not highlighted

[Burnt Toast]

have plugged my ph in and I go to sync my ph in devices , but when devices is highlighted the next options are all grey ?
cheers

 

[J. A.]

Deauthorize the computer, then authorize it again.
In iTunes, open Store, select "Deauthorize this computer".
To authorize, go to Store once more, and select "Authorize...".

 

[Burnt Toast]

I have done the above action twice like you said , but still get nothing , sync is still grayed out , Im using win 7

 

[J. A.]

I hope this will help:
Reset the Lockdown folder in iTunes - Apple Support

 

[Burnt Toast]

thats still no good for me , what now