HELP!

Discussion in 'iPhone iOS' started by xrayeyes, Feb 11, 2020 at 8:56 PM.

  1. xrayeyes

    xrayeyes Well-Known Member

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    I know this is iPhone forum, but this is an iOS update issue and hoping someone can help before I screw up my iPad.

    I just updated to the latest iOS. I never put a passcode on my iPad. It would not let me get past that part of the set up after the update. I probably shouldn't have done this, but I ended up using the space bar, which put dots in all 6 spots.

    Now when I go to turn it off, it won't accept the space bar as the code and I've done three attempts. What do I do to get out of this? Do I have to call Apple?
     
  2. J. A.

    J. A. Super Moderator Staff Member

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    You‘ll have to erase your iPad. This can either be done via iCloud (if you use Find my iPad), or via recovery mode (by using iTunes on your computer).
    If there‘s a backup that was made before the update, you can use it to set up your device after erasing.

    If that‘s not possible, you‘ll have to contact Apple.
     
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  3. xrayeyes

    xrayeyes Well-Known Member

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    Thanks. Luckily I did do a backup before the update. Will work on it his afternoon.
     
  4. J. A.

    J. A. Super Moderator Staff Member

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    You‘re welcome. I do hope you can solve your problem.
     
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  5. xrayeyes

    xrayeyes Well-Known Member

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    That’s the first time I’ve ever had to put my device in dfu mode. Worked like a charm. Thanks! And glad I had backed it up right before the issue.
     
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  6. J. A.

    J. A. Super Moderator Staff Member

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    Great!
    You‘re welcome. :)
     

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