Hello everyone I recently purchased an iPhone XS Max for my daughter. I noticed it was having a hard time doing the Face ID. It only worked sometimes. So I figured maybe it didn’t get a good scan of her face. So I reset the face scan and tried to do another face scan. It wouldn’t scan her face and I tried mine it was the same result. The phone kept saying move the phone up. I have a 11 pro max so I do know how to set it up. But for some reason this one won’t scan her face. The iOS is all up to date. I tried to do a factory reset but that still didn’t help. Any ideas would be appreciated.