Face ID

Discussion in 'iPhone Xs Max' started by dwellselectric, Jan 17, 2021.

  1. dwellselectric

    dwellselectric New Member

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    Hello everyone I recently purchased an iPhone XS Max for my daughter. I noticed it was having a hard time doing the Face ID. It only worked sometimes. So I figured maybe it didn’t get a good scan of her face. So I reset the face scan and tried to do another face scan. It wouldn’t scan her face and I tried mine it was the same result. The phone kept saying move the phone up. I have a 11 pro max so I do know how to set it up. But for some reason this one won’t scan her face. The iOS is all up to date. I tried to do a factory reset but that still didn’t help. Any ideas would be appreciated.
     
  2. spencerdl

    spencerdl Well-Known Member

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    It seems as though there is a malfunction in your front camera. I would contact Apple for a possible replacement.
     
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