deleting non existing icloud account

Discussion in 'IPhone 6S' started by swonder, Dec 21, 2015.

  1. swonder

    swonder New Member

    Joined:
    Oct 10, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Hi everyone
    I have searched all over the net to find an answer for this but unfortunately there is no clear answer so i wa wondering who would be able to help me.

    I have an iphone 5 which was on ios 6.1.2. I decided to recenly update it to ios 9.2. I have now been automatically logged in to my icloud account which does not exist due to my e-mail address being hacked a year ago. I wish to delete this account from the phone but I have found out that I am not able to. Since the account does not exist, my password doesn't work therefore I cannot delete it. On another thread someone suggested i log into my current account on appleid.apple.com and change my primary e-mail address so i could then delete the account. This cannot happen as in order to change the primary e-mail address, apple sends a verification code to the new e-mail address you input. Since the e-mail address no longer exists i cannot retrieve the verification code. Any other suggestions?

    May i please add that Im not sure that going to apple would be an option as I no loger have proof that the phone is mine since i bought the phone unlocked and not on a specific package approximately 3 years ago. Plus i live in greece and there is not an apple store here. Thanks in advance!
     
  2. Poisonivy

    Poisonivy Administrator Staff Member

    Joined:
    Oct 4, 2011
    Messages:
    14,599
    Likes Received:
    6,478
    Trophy Points:
    113
    If you bought the phone from Apple they will be able to verify that.
     
    • Agree Agree x 2
  3. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    19,945
    Likes Received:
    25,421
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    You don't have to verify your email address. Give it a try, it might work.
     
    • Like Like x 1
  4. swonder

    swonder New Member

    Joined:
    Oct 10, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    i bought it 2 years ago from apple and unfortunately i dont have the receipt anymore. Please see the attached screenshot which shows you what happens when i try to change the e-mail address. It asks for the verification code that is sent to my old e-mail address
     
  5. swonder

    swonder New Member

    Joined:
    Oct 10, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Untitled1.jpg
     

    Attached Files:

  6. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    19,945
    Likes Received:
    25,421
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Leave your Apple ID as it is now (I suppose the old address is visible there). Go to your iPhone, and try signing out of your iCloud ID now, and use the password which you use for your Apple ID.
     
  7. Poisonivy

    Poisonivy Administrator Staff Member

    Joined:
    Oct 4, 2011
    Messages:
    14,599
    Likes Received:
    6,478
    Trophy Points:
    113
    You don't need the receipt, There's a number on the Sim Tray, Quote that and they can lookup the purchase.
     
    • Like Like x 2
  8. swonder

    swonder New Member

    Joined:
    Oct 10, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Thanks J.A but unfortunately that didnt work. Wouldn't I be able to downgrade and jailbreak my phone and use some sort of software to wipe it?

    Unfortunately, I am in Greece now and there is no apple store to go to
     
  9. Poisonivy

    Poisonivy Administrator Staff Member

    Joined:
    Oct 4, 2011
    Messages:
    14,599
    Likes Received:
    6,478
    Trophy Points:
    113
    You can contact Apple online or by phone.
     
  10. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    19,945
    Likes Received:
    25,421
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    That's not possible.
     
  11. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    19,945
    Likes Received:
    25,421
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    There are several Apple Retail Stores in Athens.

    I don't know where you are, but you can use this site to find the store closest to your location:
    Apple - Εύρεση σημείων
     
  12. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    24,375
    Likes Received:
    20,742
    Trophy Points:
    113
    Location:
    Regina, Canada
    Also, cities without an Apple retail store will often have an authorized service centre.
     
    • Like Like x 1
    • Agree Agree x 1
  13. swonder

    swonder New Member

    Joined:
    Oct 10, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    i called a couple of places in athens. Unfortunately they all said that I need a receipt for them to be able to do this.
     
  14. Poisonivy

    Poisonivy Administrator Staff Member

    Joined:
    Oct 4, 2011
    Messages:
    14,599
    Likes Received:
    6,478
    Trophy Points:
    113
    You don't need a receipt with Apple, I know this from experience, They will have a record of the purchase.
     
  15. swonder

    swonder New Member

    Joined:
    Oct 10, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Apparently the 2 shops that i called said that they need a receipt. They can find a record of purchase at the store you purchased it from. I purchased it from New York. I called them and they said I have to be present in order for them to confirm my identity. It looks like a dead end for me guys..
     

Share This Page