What's new

Cannot activate iphone 5s after restore!plz help

Vortex666

New Member
Joined
Mar 4, 2013
Messages
9
Reaction score
0
Hi guys,my sister iphone was somehow disabled so i restore it,after that it asks me to activate by it using her apple id and pass but it says that the apple id cannot be used to activate it..the phone is brand new,never had another apple id on it..cannot use icloud as she never used it so i cant login on icloud on her pc to unlink/remove the phone from her apple id..anyone can help me????
Thanks guys


Sent from my iPhone  using Tapatalk
 

Ahson

New Member
Joined
Jan 10, 2012
Messages
106
Reaction score
3
reset the password to apple id and the reset link shall be sent to Backup (Recovery) email address...


Sent from my iPhone using Tapatalk
 
OP
V

Vortex666

New Member
Joined
Mar 4, 2013
Messages
9
Reaction score
0
I allready did that,reset the password,i can login now on icloud on pc but i haven't got any device to remove on this apple id..but the iphone says that it is linked to that email..


Sent from my iPhone  using Tapatalk
 

willerz2

Super Moderator
Staff member
Joined
Aug 15, 2012
Messages
7,663
Reaction score
655
Location
New York
During the activation process, you're allowed to enter her password to continue with the activation process. Just enter the password there.
 
OP
V

Vortex666

New Member
Joined
Mar 4, 2013
Messages
9
Reaction score
0
uzanu9es.jpg

Thats where i am stuck,i know the email and password but it says that it cannot be activated with this apple id..i can login on icloud but there are no devices on "find my phone"..


Sent from my iPhone  using Tapatalk
 

willerz2

Super Moderator
Staff member
Joined
Aug 15, 2012
Messages
7,663
Reaction score
655
Location
New York
Plug it into iTunes, and reboot the device. When connected with iTunes after the reboot, you have the option to either set up the device as new, or restore from backup. Select Restore From Backup, and it should ask for device interaction, in which case, attempt to log in with the credentials again.
 
OP
V

Vortex666

New Member
Joined
Mar 4, 2013
Messages
9
Reaction score
0
Sorted,had to call apple tech assistence to go thrugh security question and reset password!thanks anyway guys


Sent from my iPhone  using Tapatalk
 

Most reactions

Top