App Store not working!

[Wexfordlady]

I've tried to both purchase and update but the same thing happens

 

[Darkstar2007]

I've tried to both purchase and update but the same thing happens

Well I know sometimes people try to update apps bought under different apple id's and this problem happens. The only way to fix that is to long into the old id or pay for the app again. I'm not sure why it's doing that to you with purchases. Did you buy the phone new or was it used?

iPhone 4 16Gb 4.2.8 (jbme 3.0)

 

[iCrank]

Well I know sometimes people try to update apps bought under different apple id's and this problem happens. The only way to fix that is to long into the old id or pay for the app again. I'm not sure why it's doing that to you with purchases. Did you buy the phone new or was it used?

iPhone 4 16Gb 4.2.8 (jbme 3.0)

That issue seems like it was used. If not a restore is required

 

[Darkstar2007]

That issue seems like it was used. If not a restore is required

That's what I was thinking. I've never heard of the purchased issue from a new phone.

iPhone 4 16Gb 4.2.8 (jbme 3.0)

 

[Wexfordlady]

No, it's a new phone bought just in January. Think I'll have to try the full reset option!

 

[Darkstar2007]

No, it's a new phone bought just in January. Think I'll have to try the full reset option!

That's probably the best option. Just back your device up first!

iPhone 4 16Gb 4.2.8 (jbme 3.0)

 

[iCrank]

No, it's a new phone bought just in January. Think I'll have to try the full reset option!

Hey before you do that try resetting your phone. Settings>General>reset>reset all settings. Let's hope this works for you first before you restore

 

[Wexfordlady]

Thanks - I'll try that first!

 

[Darkstar2007]

Hey before you do that try resetting your phone. Settings>General>reset>reset all settings. Let's hope this works for you first before you restore

Good call iCrank I didn't think of that!

iPhone 4 16Gb 4.2.8 (jbme 3.0)

 

[iCrank]

Good call iCrank I didn't think of that!

iPhone 4 16Gb 4.2.8 (jbme 3.0)

Thanks. I remembered she didn't want to restore and quickly thought of this. I really hope it helps her bc I wouldn't want her to have to go through a restore.

 

[Darkstar2007]

Thanks. I remembered she didn't want to restore and quickly thought of this. I really hope it helps her bc I wouldn't want her to have to go through a restore.

Yeah it's definitely inconvenient. Especially for such a small, but big problem.

iPhone 4 16Gb 4.2.8 (jbme 3.0)

 

[iCrank]

Yeah it's definitely inconvenient. Especially for such a small, but big problem.

iPhone 4 16Gb 4.2.8 (jbme 3.0)

I wonder if she fixed the issue

 

[Darkstar2007]

I wonder if she fixed the issue

I don't know. I hope she comes back and let's us know.

iPhone 4 16Gb 4.2.8 (jbme 3.0)

 

[iCrank]

I don't know. I hope she comes back and let's us know.

iPhone 4 16Gb 4.2.8 (jbme 3.0)

That would be great

 

[Wexfordlady]

Hey, haven't gotten to try the settings reset yet (don't have access to the phone at the moment) but will be sure to let you know if it works once I give it a try!