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7 - troubles after update (no voice while calling and turning off)

wolfu

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Hey, I have a problem with my iPhone 7. It happenned after installing the update. My phone got turn off sometimes without reason. Also, when I call someone (or someone call me), I hear nothing, also my interlocutor can't hear me. Voice settings are okay (everything is at the highest sound). Please help and have a nice weekend! D.
 

carolineM

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Hey, I have a problem with my iPhone 7. It happenned after installing the update. My phone got turn off sometimes without reason. Also, when I call someone (or someone call me), I hear nothing, also my interlocutor can't hear me. Voice settings are okay (everything is at the highest sound). Please help and have a nice weekend! D.
Have you by any chance activated the mute button?
 
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wolfu

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Nope :( I checked it again for you. People says that I should bring the settings to default, but I don't want to lose my photos, videos etc. So maybe there is other way?
 
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wolfu

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It works! Thanks for help, all the best!
 

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