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Wi-Fi Calling

bear7962

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Maybe I just don't understand Wi-Fi calling and how it is supposed to work but I do not think mine is working correctly. I have AT&T and live in a part of the country that has VOLTE or HD LTE or whatever you want to call it. Anyway, on Monday AT&T activated this feature. I turned in on in the settings of my iPhone 6 Plus it didn't turn on immediately but I had read somewhere that it might take time so went on with my life and forgot about it until someone posted here showing what it looked like. So then I started searching Google trying to figure out why mine did not show as working. If I turn on Airplane Mode and then turn wifi back on it will come on and stay on for a while, even after I turn airplane mode off. It then disappears. If I go into cellular and change the data setting to either off or data only, the wifi calling symbol will again appear and remain even after I re-engage voice and data. But after a while it goes away again. I have reset network settings, turned the phone off, done a hard boot, nothing changes. Is this normal and if not, any idea what is wrong and what I can do? Thanks for any thought you can give to this.
 

Bacchus

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I can find wi-fi assist on my iPhone but not wi-fi calling. Is it only available on the iPhone 6's?
 

Bacchus

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Thanks, J.A. It appears I'll have to call my carrier to find out what's going on. According to the info on that link you posted I should have it available but it doesn't even show up on my iPhone. I'll call AT&T on Monday.... :)
 
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bear7962

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Thanks, J.A. It appears I'll have to call my carrier to find out what's going on. According to the info on that link you posted I should have it available but it doesn't even show up on my iPhone. I'll call AT&T on Monday.... :)
On AT&T it is not available on your phone Bacchus. Only the 6, 6 plus, 6S, and 6 S plus.
 

Bacchus

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Hmmmmm!! According to the info on the link I just visited, iPhones 5c and later with an AT&T carrier are supposed to have it. Isn't a 5s equal to or later than a 5c?

To place a Wi-Fi call, you need an iPhone on one of these carriers:

  • Canada: Bell, Rogers
  • Hong Kong: 3, SmarTone
  • United Kingdom: EE, Vodafone
  • United States: AT&T, T-Mobile, Sprint
  • Saudi Arabia: Zain
  • Switzerland: SALT, Swisscom
iPhone 5c and later are capable of Wi-Fi Calling. Check with your carrier on which models are supported.
 
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bear7962

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Is the top line on my phone supposed to show AT&T Wi-fi all the time or not? Does anyone know?
 

Bacchus

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Ah, so. Then it appears that Apple support knows not whereof they speak (as some famous person once said).... :)

Thanks, Bear...
 
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bear7962

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Ah, so. Then it appears that Apple support knows not whereof they speak (as some famous person once said).... :)

Thanks, Bear...
Your welcome. Now if I can only get my issue sorted out.
 
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bear7962

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So I talked to CS at AT&T because I had to set up a new passcode with them. And at least according to the rep I talked to, my wi-fi calling is working as it should and the AT&T wi-fi calling message will only show when I am in range of a wi-fi signal and my cellular signal weakens. I guess I will see.
 

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