Wi-Fi Calling

Discussion in 'iPhone Help' started by bear7962, Oct 31, 2015.

  1. bear7962

    bear7962 Well-Known Member

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    Maybe I just don't understand Wi-Fi calling and how it is supposed to work but I do not think mine is working correctly. I have AT&T and live in a part of the country that has VOLTE or HD LTE or whatever you want to call it. Anyway, on Monday AT&T activated this feature. I turned in on in the settings of my iPhone 6 Plus it didn't turn on immediately but I had read somewhere that it might take time so went on with my life and forgot about it until someone posted here showing what it looked like. So then I started searching Google trying to figure out why mine did not show as working. If I turn on Airplane Mode and then turn wifi back on it will come on and stay on for a while, even after I turn airplane mode off. It then disappears. If I go into cellular and change the data setting to either off or data only, the wifi calling symbol will again appear and remain even after I re-engage voice and data. But after a while it goes away again. I have reset network settings, turned the phone off, done a hard boot, nothing changes. Is this normal and if not, any idea what is wrong and what I can do? Thanks for any thought you can give to this.
     
  2. Bacchus

    Bacchus Active Member

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    I can find wi-fi assist on my iPhone but not wi-fi calling. Is it only available on the iPhone 6's?
     
  3. J. A.

    J. A. Super Moderator Staff Member

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    No. It's available from 5c onwards.

    Here's some information:
    Make a call with Wi-Fi Calling - Apple Support
     
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  4. Bacchus

    Bacchus Active Member

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    Thanks, J.A. It appears I'll have to call my carrier to find out what's going on. According to the info on that link you posted I should have it available but it doesn't even show up on my iPhone. I'll call AT&T on Monday.... :)
     
  5. bear7962

    bear7962 Well-Known Member

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    On AT&T it is not available on your phone Bacchus. Only the 6, 6 plus, 6S, and 6 S plus.
     
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  6. Bacchus

    Bacchus Active Member

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    Hmmmmm!! According to the info on the link I just visited, iPhones 5c and later with an AT&T carrier are supposed to have it. Isn't a 5s equal to or later than a 5c?

    To place a Wi-Fi call, you need an iPhone on one of these carriers:

    • Canada: Bell, Rogers
    • Hong Kong: 3, SmarTone
    • United Kingdom: EE, Vodafone
    • United States: AT&T, T-Mobile, Sprint
    • Saudi Arabia: Zain
    • Switzerland: SALT, Swisscom
    iPhone 5c and later are capable of Wi-Fi Calling. Check with your carrier on which models are supported.
     
  7. bear7962

    bear7962 Well-Known Member

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    Other networks yes, that info is not from AT&T. This is: Wi-Fi Calling from AT&T
     
  8. bear7962

    bear7962 Well-Known Member

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    Is the top line on my phone supposed to show AT&T Wi-fi all the time or not? Does anyone know?
     
  9. Bacchus

    Bacchus Active Member

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    Ah, so. Then it appears that Apple support knows not whereof they speak (as some famous person once said).... :)

    Thanks, Bear...
     
  10. bear7962

    bear7962 Well-Known Member

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    Your welcome. Now if I can only get my issue sorted out.
     
  11. Bacchus

    Bacchus Active Member

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    Best of luck, my friend... :)
     
  12. bear7962

    bear7962 Well-Known Member

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    So I talked to CS at AT&T because I had to set up a new passcode with them. And at least according to the rep I talked to, my wi-fi calling is working as it should and the AT&T wi-fi calling message will only show when I am in range of a wi-fi signal and my cellular signal weakens. I guess I will see.
     
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