I sure hope someone can help me, I have spent the good part of the day trying to figure this out with no solution. I have an iPhone 5. I have purchased ringtones from iTunes numerous times with no problem. I synced my phone this morning and they are gone. They are not on my phone. All I see is the tones that came with the phone. In itunes ( on my windows computer) they show but have a circle in front of them. If I right click on the tone under file, it says, Kim's iPhone. I went to itunes store and purchased a ringtone to see what would happen. It showed up on my phone fine, but after I synced it with my computer it's no longer on my phone. So I had the ringtone for a total of ten minutes. I have sync all tones checked on iTunes. I tried deselecting the tones and syncing then check them again and syncing, didn't work. I have also tried to transfer from my phone to iTunes. I have 5 .45 GB open on my phone. I have the latest version of iTunes and software on my phone. I did read that iTunes will recharge you for ringtones, but I only had the one for 10 minutes! I'm thinking its a setting? For the life of me I can not figure this out and am hoping someone has had this problem.