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Props to Otterbox

Giver

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When my month-old Commuter case broke without being dropped, I was annoyed. I emailed Otterbox on a Saturday to complain but not expecting much. Within a couple of hours, an Otterbox rep emailed me back and gave me simple instructions for warranty service. Within a week a brand new commuter case was on my doorstep. Awesome service.

Jer
 
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Z06-427

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When my month-old Commuter case broke without being dropped, I was annoyed. I emailed Otterbox on a Saturday to complain but not expecting much. Within a couple of hours, an Otterbox rep emailed me back and gave me simple instructions for warranty service. Within a week a brand new commuter case was on my doorstep. Awesome service.

Jer

Wow, that's impressive, someone did the right thing...
 

wildrage

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That's always been my experience as well. No need to send back the defective unit, no questions asked. Definately great customer service.
 

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