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Otter box not allowing finger print process

I seem to have a different OtterBox case (mine is a Symmetry Case) for my iPhone 6 plus. It doesn't cover the Touch ID sensor, I don't have problems.
 
My wife's new iPhone 6 has an Otterbox. The fingerprint function will not work when the case is on the phone. Anyone else having this problem?
Which model do you have? I have the Otterbox Defender and the film over the Touch ID sensor allows the Touch ID to function with no problems.
 
That small cover over the fingerprint on the Otterbox defender sometimes make it hard for the phone to read the print. I got rid of the cover and now the phone can read my print without any problems.
 
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