Network diagnostic tools?

Discussion in 'iPhone 7 Plus' started by kmtech, Mar 30, 2020.

  1. kmtech

    kmtech New Member

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    Hello
    Something is stopping my iPhone from connecting to the internet via my home WiFi connection.

    My phone connects to my router and I get the WiFi icon. But that is it. It is not possible to actually connect to a website.

    If I use 4G there is no problem.

    What is the best network diagnostic tool you recommend i use to get to the bottom of this?

    Thanks
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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    Is any other device able to access the internet normally?
     
  3. kmtech

    kmtech New Member

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    Hello

    Yes - I have a bunch of devices connected via WiFi- no problem at all. The problem is confined to my iPhone.

    I am stuck on how to fix this because I cannot get anywhere with the usual network tools such as trace route, ping - they just hang In WiFi mode. In 4G no problem.
     
  4. scifan57

    scifan57 Super Moderator Staff Member

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    Have you tried restarting your modem and router as well as your iPhone?
     
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