Need help iPhone 7plus please

Discussion in 'iPhone Help' started by polizzotto33011, Aug 19, 2019.

  1. polizzotto33011

    polizzotto33011 New Member

    Joined:
    Aug 19, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Hello, my friend gave her old Iphone 7 plus and We have tried everything watched youtube video . and still nothing...what can I do to unlocking the phone? Thank you for your time.

    Gina
     
    Last edited: Aug 19, 2019
  2. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    21,684
    Likes Received:
    18,613
    Trophy Points:
    113
    Location:
    Regina, Canada
    Is the iPhone iCloud locked and asking for an unknown Apple ID and password to activate the iPhone? If so, there is no way past this problem without the Apple ID and password of the original owner. Does your friend have this ID and password?

    BTW, I've moved your thread to the iPhone Help Forum where it will receive more attention.
     
    • Like Like x 2
  3. polizzotto33011

    polizzotto33011 New Member

    Joined:
    Aug 19, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    She has been trying to get into her iCloud for days..but thanks for responding back!! Really do appreciate it.. and sorry about that I am new
     
  4. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    21,684
    Likes Received:
    18,613
    Trophy Points:
    113
    Location:
    Regina, Canada
    If she is the original owner of the iPhone and can prove it to Apple's satisfaction ( receipts, etc.) Apple may help remove the iCloud lock.
     
    • Like Like x 2

Share This Page