Microphone issues?

[Gareth Jones]

Hi Everybody. My wife has a iPhone 6 and when she calls people they can’t hear her on there end unless she puts her own phone on loudspeaker. The charger port has been changed and didn’t fix the problem. she is still able to do voice memos so I’m thinking not the microphone? Any help would be much appreciated. Thanks, Gaz.

 

[bear7962]

Are you saying that when she holds the iphone to hear ear and speaks, she can not be heard or are you saying when she speaks holding the iphone away from her face she must use the audio/speaker setting. If its the latter, that is how it is suppose to work and if it is the former, trying increasing volume while on a call. If that doesn’t help, perhapsi its the proximity sensor.