Issues Calling Out

Discussion in 'iPhone 4S' started by DMP, Jun 7, 2016.

  1. DMP

    DMP New Member

    Joined:
    Jun 7, 2016
    Messages:
    7
    Likes Received:
    2
    Trophy Points:
    3
    New to iOS and Apple phones, but my 4S has an issue that's an annoyance.

    I make my first call to home. The phone counts seconds, but doesn't connect to anything; the second call I make, it dutifully says "calling home" and it works properly.

    I did install iOS 9.2 and as I am downloading the newest update I am realizing from what I read that updates aren't the best thing to do with older phones, but it's too late now. Can someone give me an idea as to what may be causing this problem? Thanks so much.

    DMP
     
  2. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    24,010
    Likes Received:
    20,535
    Trophy Points:
    113
    Location:
    Regina, Canada
    Are you saying that every time you try to make a phone call, it takes two attempts before the call connects properly?
     
  3. DMP

    DMP New Member

    Joined:
    Jun 7, 2016
    Messages:
    7
    Likes Received:
    2
    Trophy Points:
    3
    Yes and it made for a very unhappy spouse at the other end telling me I didn't know how to make a call because he was talking into the phone but into dead air...I know how to call but my iPhone doesn't apparently. This just started happening recently
     
  4. J. A.

    J. A. Super Moderator Staff Member

    Joined:
    Oct 26, 2014
    Messages:
    19,581
    Likes Received:
    25,083
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Maybe there's a carrier settings update, waiting for installation, and that's why it doesn't work flawlessly. Go to Settings - General - About. If there is an update, a popup will appear, giving the option to update.
     
    • Like Like x 1
  5. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    24,010
    Likes Received:
    20,535
    Trophy Points:
    113
    Location:
    Regina, Canada
    Did you change anything on the phone just before the problems started happening?
     
  6. DMP

    DMP New Member

    Joined:
    Jun 7, 2016
    Messages:
    7
    Likes Received:
    2
    Trophy Points:
    3
    There was no Verizon update. Thanks
     
  7. DMP

    DMP New Member

    Joined:
    Jun 7, 2016
    Messages:
    7
    Likes Received:
    2
    Trophy Points:
    3
    I have not changed anything on the phone at all. I am a very light user and I know I haven't fiddled with the phone other than I added some contacts. I tried the phone x3 today in different locations when I was out and then again in the house and the same behavior was exhibited. Afterwards, I did the iOS 9.2.3 update and I was hoping my problem would go away, but it hasn't. It doesn't sound like the type of problem a reset would fix either, but what do I know being a newbie with an iPhone.
     
  8. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    24,010
    Likes Received:
    20,535
    Trophy Points:
    113
    Location:
    Regina, Canada
    You could try backing up your iPhone to iTunes on your computer, then restore your iPhone and set it up from the backup you made.
     
    • Agree Agree x 1
  9. DMP

    DMP New Member

    Joined:
    Jun 7, 2016
    Messages:
    7
    Likes Received:
    2
    Trophy Points:
    3
    Thank you for the suggestion; would not restoring the phone from the backup, just restore the problem? i'm thinking like a Windows person that I am. Just so I understand, the backup would restore my data, like apps, contacts, but not restore the type of issue I have.
     
  10. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    24,010
    Likes Received:
    20,535
    Trophy Points:
    113
    Location:
    Regina, Canada
    If restoring from the backup brings the problem back, you'll have to restore again and this time set it up as a new iPhone. This will mean you will lose any app data that's not backed up elsewhere. If setting it up as a new iPhone doesn't solve the problem, you may have a hardware issue. A visit to the Genius Bar at the closest Apple Store could verify that through a full diagnostic.
     
    • Agree Agree x 1
  11. DMP

    DMP New Member

    Joined:
    Jun 7, 2016
    Messages:
    7
    Likes Received:
    2
    Trophy Points:
    3
    Perhaps installing the updated OS helped because for the first time in several weeks, the phone worked on the first try, w/o hanging up and starting over. Thanks for responding.
     
  12. scifan57

    scifan57 Super Moderator Staff Member

    Joined:
    Sep 24, 2012
    Messages:
    24,010
    Likes Received:
    20,535
    Trophy Points:
    113
    Location:
    Regina, Canada
    You're welcome. I'm glad your iPhone is working properly again. Was this the first call after the update?
     
  13. DMP

    DMP New Member

    Joined:
    Jun 7, 2016
    Messages:
    7
    Likes Received:
    2
    Trophy Points:
    3
    No, but it was the first call I made after the update was completed and after I turned the phone completely off for the night. Made the call first thing this AM and there were no issues, so far.
     
    • Like Like x 2

Share This Page