IPhone X Face recognition

Discussion in 'iPhone X' started by applexman, Nov 11, 2017.

  1. Gregoris

    Gregoris Administrator Staff Member

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    It’s prettu good and a few apps allow you to use it to login. Lights turned off and it works great
     
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  2. BlueZilla_ms3

    BlueZilla_ms3 Member

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    Anyone else notice on 11.3 beta 4 Face ID has become a bit slow and fails a bit more now?
     
  3. Bkdodger

    Bkdodger Well-Known Member

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    It seems to be the same to me... I will definitely keep eye on it
     
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  4. scifan57

    scifan57 Super Moderator Staff Member

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    It is a beta release and you shouldn’t have any expectation that everything will work perfectly. You can file a bug report if you’re a developer or report the problem using the feedback app if you’re part of the public beta program.
     
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  5. BlueZilla_ms3

    BlueZilla_ms3 Member

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    Oh I know this just seeing if it was just me is all and it’s really not that bad just a little more hit and miss.
     
  6. scifan57

    scifan57 Super Moderator Staff Member

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    As long as it's working properly by the public release of iOS 11.3 there'll be nothing to worry about.
     
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  7. BlueZilla_ms3

    BlueZilla_ms3 Member

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    Found the issue. Apparently it’s very picky about screen protector placement, I’m using the unicorn beetle E2E and it is just ever so slightly covering the tops of the sensors, less then a millimeter. I guess that’s enough lol, I put another one on and moved it up a bit and now no issues.
     
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  8. scifan57

    scifan57 Super Moderator Staff Member

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    Thanks for letting us know. Your problem was really puzzling but the solution was simplicity itself.
     
    Last edited: Mar 14, 2018
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  9. BlueZilla_ms3

    BlueZilla_ms3 Member

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    I know right! I literally put that screen protector on as the phone was updating hahahah. Just shocked how less then half a mil can cause issues.
     
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  10. Gene1000

    Gene1000 New Member

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    I just purchased a new iphone X and have not been able to get the face recognition working at all. I've tried everything. The unit has the latest software. Anyone else have this issue? If so, did you fix it and how?
    Thanks.
     
  11. J. A.

    J. A. Super Moderator Staff Member

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    Welcome to iPhone Forums!

    Make sure the TrueDepth camera isn’t covered by a screen protector or case, and that there’s no dirt. Eyes, nose and mouth have to be visible to the camera.
    Your iPhone’s software version should be up to date. That’s iOS 11.3.1 right now.
    Turn Face ID off, then enable it again. This has to be done in the Settings app, in Face ID & Passcode - iPhone Unlock (disable, then turn on again).
    If that doesn’t help, reset it (Settings - Face ID & Passcode - Reset Face ID).
    Next option: reset all settings. That’s in Settings - General - Reset - Reset All Settings, and will set back all your settings to default.

    Hope that helps.
     
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  12. Gene1000

    Gene1000 New Member

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    Thank you for the tips.
    The true depth camera is clear; software is up to date; full face is visable; disabled and re-enabled Face ID many times; reset Face ID many times; the emogies work, so I know the depth camera is working.hesitant to do a complete reset but may try it once my backup is current. Very strange.
     
  13. J. A.

    J. A. Super Moderator Staff Member

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    The reset I’ve suggested won’t erase your device. It will just set back your settings to default, so you’d have to go through the Settings app, and set up everything as preferred.

    If resetting settings doesn’t work, take your iPhone to the next Apple Retail Store.
     
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  14. J. A.

    J. A. Super Moderator Staff Member

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  15. Gene1000

    Gene1000 New Member

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