That Apple had taken its eye off the ball. As a long time Apple fan, both of desktop and phone offerings, I had/have become increasingly disenchanted ny Apple's products and services - beautiful as they are. Discontent started early with form over function raising its ugly head in various Apple desktop system apps (think Finder) then discovering that if you want a navigation app for a phone, you had best use Android, because IOS absolutely sucks in comparison (brain damaged apps or powerful apps that simply aren't available on IOS. I decided a week ago to make a massive change and go completely to Android which I have been using for navigation on my motorcycle and will certainly continue to use!). I had even picked out the phone a Google Pixel 2. Then I saw the iPhone X and in an hour had been seduced into signing up for the upgrade programme... I didn't really know what to expect - in terms of personal reactions - bit the bottom line is that I love it! What sells it for me is Face recognition. It still strikes me as stupid that something so "simple", compared with the fingerprint recognition I have on my iPhone 6plus should make such a difference but it does. My 6plus periodically started to find difficulty in recognising my fingerprints and it was never lightning fast in doing so; face recognition blows it out of the water and feels worth every expensive penny. The phone is faster I suppose but I never felt the 6 was slow and for most things, I hardly notice a difference to be honest. Reading books on the Kindle app, I have to reduce the font size a bit more than I prefer to get the same amount on a page as the 6 plus, so in many ways, the upgrade hardly feels worth it. However Face ID does it for me.