iphone ios Message app losing SOME images I send

[sbsmithjax]

This has been happening on my iphone for a little less then a year. I've upgraded from iphone 6 to 11 pro during that time. Have signed out of icloud, imessage, etc several times trying to solve problem.



My messages app randomly drops SOME image that I send to other people. See iphone screenshot:



Upload and share screenshots and images - print screen online | Snipboard.io



**

This thread is from a couple of days ago. You can see one image has not been lost, but two have been replaced by the blank file looking icons. If I click on the "i" info icon at the top, and then scroll down to see all of the threads images, the missing ones ARE there. This happens to about 25% of my images.



I have plenty of storage capacity on this phone, and the last one.

I have mms/sms turned on.

I have iCloud photo upload turned on



If I go over to my MacBook Pro, signed into same iCloud account, and look at messages, there are NEVER any images lost. Mac Screenshot:



Upload and share screenshots and images - print screen online | Snipboard.io





Just last week, out of frustration, I did a reset and restore of this phone, from a full backup stored on the mac. Didn't solve the problem, these screenshots were taken after that was completed.



I maintain my wife and daughter's iphones also (separate iCloud accounts), we have essentially all the same settings, they do not have this problem.



Any thoughts?



Many thanks,

Stephen

Cary, NC

 

[codefive89]

You can restore from a iCloud backup or computer backup through iTunes.

 

[J. A.]

The OP stated that restoring from a backup didn’t solve the problem.