Ok you supergeeks, let's see some of that hacking stuff. We've got 3 users, including myself, with the same result. Let's find the common thread and get this done. I'm on a Macbook pro with the latest snow leopard OS. Verizon 4.2.8 iphone and itunes 10.2.2. What could be the possible problem to the eternal white apple? There's something in that modified file itunes doesn't like because I'm always able to restore back to my original. Thanks in advance for all you do!