HELP!

[xrayeyes]

I know this is iPhone forum, but this is an iOS update issue and hoping someone can help before I screw up my iPad.

I just updated to the latest iOS. I never put a passcode on my iPad. It would not let me get past that part of the set up after the update. I probably shouldn't have done this, but I ended up using the space bar, which put dots in all 6 spots.

Now when I go to turn it off, it won't accept the space bar as the code and I've done three attempts. What do I do to get out of this? Do I have to call Apple?

 

[J. A.]

You‘ll have to erase your iPad. This can either be done via iCloud (if you use Find my iPad), or via recovery mode (by using iTunes on your computer).
If there‘s a backup that was made before the update, you can use it to set up your device after erasing.

If that‘s not possible, you‘ll have to contact Apple.

 

[xrayeyes]

Thanks. Luckily I did do a backup before the update. Will work on it his afternoon.

 

[J. A.]

You‘re welcome. I do hope you can solve your problem.

 

[xrayeyes]

That’s the first time I’ve ever had to put my device in dfu mode. Worked like a charm. Thanks! And glad I had backed it up right before the issue.

 

[J. A.]

Great!
You‘re welcome.

 

[xrayeyes]

Update...on my iPad mini 4 it did the same thing againwhen I updated to iOS14. I did not give me an option to NOT use a passcode, as it did on all my other devices. I had to enter a passcode and then later go in to settings and turn it off. Weird!

 

[J. A.]

Update...on my iPad mini 4 it did the same thing againwhen I updated to iOS14. I did not give me an option to NOT use a passcode, as it did on all my other devices. I had to enter a passcode and then later go in to settings and turn it off. Weird!

Agreed.
We have 10 iPads at school, and we don‘t use a passcode. So far, setting up a passcode (and removing it) hasn‘t been necessary.