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Help with iPhone 4

mgeorge23

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My girlfriend dropped her iPhone in acid so she had to get a new one. Got it today and had a new sim card put in by AT&T. She plugged the new phone into the computer to retrieve all her back up info but when she did it was backing up all her old first gen iPhone 3 info into her new phone. Now her phone will not run iMessage, FaceTime and when she tries to connect to them or anything it gives her a verification failure (timed out) All her contacts, music and apps all transferred thru iCloud. But like I said iMessage and FaceTime don't work and it will not let her upgrade software to 5.1.1 . give the authentication verification error...Any thoughts???
 

iShawn

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Jan 26, 2012
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When you go to Settings > Messages, will it let you login to the Apple ID? Once you login with the Apple ID with iCloud and iMessage, it should bring her contacts back, and it should match her Apple ID and her telephone number so she'll start receiving iMessage.

In iTunes, when you plug the new iPhone in, it should say "Restore from backup" were there more than 1 backup? If not, then the last backup she did of her dropped iPhone did not work.
 
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