Delay in display of incoming call on screen

Discussion in 'iPhone X' started by ratnagopal, Feb 14, 2018.

  1. ratnagopal

    ratnagopal New Member

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    While receiving calls there is a delay of 10 seconds from ringtone and the display on screen. This sucks
     
  2. J. A.

    J. A. Super Moderator Staff Member

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    This is a known issue with some of the iPhone X devices. Apple is certainly collecting data from affected users, in order to investigate this and find a fix. Contact them, tell them about it.

    Official Apple Support
     
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  3. ratnagopal

    ratnagopal New Member

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    I have lodged a complaint 100408163815. Nobody reverted to me on this. I am waiting for response to my complaint
     
  4. ratnagopal

    ratnagopal New Member

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    My complaint is dated 13 January 2018. Don’t know the status
     
  5. J. A.

    J. A. Super Moderator Staff Member

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    Did you send a report, or feedback, or did you arrange a phone call? I have a problem with an award in my Activity app (Apple Watch), and I opted for a phone call. I’ve been contacted yesterday, for the fourth time. They are still investigating.
    You should have received an email, maybe with their phone number. If they don’t call you, call them using that number. Or open the case (again) by writing to them.
     
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  6. ratnagopal

    ratnagopal New Member

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    I have got a call back and they said the matter is escalated and they will find a resolution
     
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