Can't update my iphone 5c

Discussion in 'iPhone 5c' started by hisamu27, May 16, 2015.

  1. hisamu27

    hisamu27 New Member

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    Hello guys, I am getting an error(1) while updating my phone. My phone is not starting up when i press the power buttoon it shows the logo and after that is shows the itunes logo. I tried to update and restore so many times but i get the error everytime..
    Please, if somebody here could help me. Advance thank you
     
  2. J. A.

    J. A. Super Moderator Staff Member

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    Welcome to iPhoneForums, hisamu27!

    The iTunes logo shows that you have to use recovery mode to restore your iPhone. You'll find the instructions here:
    If you can t update or restore your iPhone iPad or iPod touch - Apple Support

    Error 1 indicates that there might be problems with your hardware that stop the update from completing. Make sure your security software allows communication between your device and Apple Servers.

    Hope that helps.
     
  3. hisamu27

    hisamu27 New Member

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    Thanks dear...
    I am new so i m a kind of noob.. Don't mind my stupid question if i ask any...
     
  4. hisamu27

    hisamu27 New Member

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    I updated the phone to IOS 8.3. Really happy and excited
    But, still i can't use my phone..
    I have problem with activation.
    I don't know who was using this phone and it is asking for apple ID and password which i don't have.. Is there any way to bypass this?
    Please if u could help
    [​IMG]
     
  5. J. A.

    J. A. Super Moderator Staff Member

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    Sorry, there's no way to bypass iCloud's activation lock. If you don't know the owner of that email address, and ask him to remove this iPhone from Find my iPhone, you'll not be able to use it.

    Here are the instructions:
    iCloud Remove your device from Find My iPhone

    Again, you're not the one who can disable activation lock. That has to be done by the person with that email address.
     
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  6. bear7962

    bear7962 Well-Known Member

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    All iPhones with IOS 8 and further require activation with an Apple ID and password. The is no way around this.
     
  7. hisamu27

    hisamu27 New Member

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    Thanks for giving ur time...
     
  8. hisamu27

    hisamu27 New Member

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    Hey, i found the ID and the password on which this phone is activated but it says your account is inactive and ignores everything..
    Please help me out
     
  9. hisamu27

    hisamu27 New Member

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    [​IMG]
     
  10. rasmith1959

    rasmith1959 Active Member

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    Well the screenshot tells you what you need to do, go to iforgot.apple.com (preferably on a PC) and satisfy the questions it asks so that you can verify you are the account holder.


    Sent from my iPad Air using Tapatalk
     
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  11. hisamu27

    hisamu27 New Member

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    Well, it won't help because i don't know the answers for the security questions..
     
    Last edited: May 23, 2015
  12. J. A.

    J. A. Super Moderator Staff Member

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    As told before:
    The former owner of the iPhone has to remove it from Find my iCloud. You'll not be able to use it otherwise. Sorry!
     
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  13. bear7962

    bear7962 Well-Known Member

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    Which makes me wonder how you acquired the iPhone in addition to the password and ID.
     
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  14. rasmith1959

    rasmith1959 Active Member

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    That's why it's important to choose questions that only the owner knows the answer to, and that they can easily remember.




    Sent from my iPad Air using Tapatalk
     
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  15. hisamu27

    hisamu27 New Member

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    So, i m stuck.. My phone is of no use.. Sounds so bad
     

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