10.0.2 upgrade - camera fault

[lizziejaneh]

Since the upgrade my camera isn't working as it should. I open the app and I get a dark blur on 'photo' and 'square' but if I go to 'video' or 'pano' its clear and normal.

Is there something I need to do - I use the camera more than anything on my phone. Thanks

 

[J. A.]

Here are a few things to try:

Force close the app - double tap the Home button, slide the Camera app thumbnail upwards.
Restart your device - turn it off and on again.
Switch to the Facetime camera, take pictures to make sure it's working correctly, then switch back to the iSight camera.
Download a camera app from the App Store, make sure you can take pictures with that one, then try it again with the built in app.
Reset all settings, in Settings - General - Reset. You'll have to gothrough the Settings app, and reconnect to Wi-Fi, ...

Hopefully one of these suggestions will help.

 

[lizziejaneh]

Thanks, it seems ok now. Not sure I like what the upgrade has done to certain things

 

[J. A.]

I'm glad it's working again.

 

[lizziejaneh]

Sad to say the camera is not working again. Also finger print unlock isn't working either despite reconfiguring it.

 

[J. A.]

Is it working with an app from the App Store?

 

[lizziejaneh]

Yes it is, but not the iPhone camera.

 

[J. A.]

This could be a software problem, as it's working with a third party app, and after resetting/restarting, for some time.

Try restoring your iPhone via iTunes, and if this doesn't help with your problem, visit the next Apple Retail Store, or contact Apple, to tell them about your issue.

 

[lizziejaneh]

Ok many thanks me for your advice.

 

[J. A.]

You are welcome.