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While on calls

dnaber

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I have a problem that while I'm on a call my cheek keeps hitting the touch screen and it ether turns on the speaker phone or it dials numbers. I know the screen is supposed to go blank when up against the my ear but it's not. Is there a way to increase the sensitivity of the sensor. I know my son who works for Verizon says I need to hold it tight against my ear but with hearing aids it a little painful to mash it against my ear. Any suggestions would be greatly appreciated. Thanks
 

Jamjr74

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Do u have a case on the phone that could be interfering with the proximity sensor?
 
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D

dnaber

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I do have a rubber bumper..... and you could be correct on that. I'll remove it for a few days and see if that corrects the issue. I also have a screen protector, but not sure if that could also be giving me problems. Thanks for the reply!!!

Don
 

iJeff

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The screen saver wont interfere with it, you must be holding it at a weird angle for the sensor not to work
 

Jamjr74

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Yeah my buddy uses the otterbox defender and the cutout for the sensor was dirty causing it to not work correctly. Other then that u could have a bad sensor.
 

rpw63

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Hi I had the same problem. I have an otter box. Open the box and up at the top the three openings there will be a little piece of clear plastic , pull it off. That's where it can sense your face contact and work right.
 

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