Hi JackB03,Please visit the link below for easy instructions to setup your exchange email on your wife's iPhone.http://goo.gl/7QaWnPlease keep in mind that we offer different options to get troubleshooting assistance for your convenience. You can contact us on Twitter @VZWSupport Monday to Friday 7am - 10pm and Saturday 7am - 4pm CST. You can also call us at 1-800-922-0204 for immediate assistance from 6am to 11pm CST any day of the week including Sunday. Please have your phone fully charged and available for troubleshooting when you call us.VZW_CSFollow us on twitter at VZW Support (@VZWSupport) on Twitter