Once again, scifan has offered some excellent advice. I just wanted to add that my experience with Apple customer service has been terrific. No one else I normally deal with in customer service departments has been as good as Apple tech support. Unlike Apple support which is U.S. based, most customer service help these days is farmed out to places like Malaysia, and it is indeed horrible "support." A great example is eBay customer service. I have NEVER called eBay customer service where even the simplest request/question did not take at least thirty minutes. I have never called their customer service and did not have to hold at least twenty minutes before I reached a live person. I have often spent two hours at a time with them trying to get something resolved. I have often had to contact them back several times about the same problem, and each time I have spent two hours or more on the phone and was transferred to upwards of three different people. Ebay has unquestionably some of the worst customer support I have ever seen in my life, and few other customer service departments are much better. In contrast, Apple takes sterling care of its customers.
If you think Apple's customer service is poor, then all I can say is that you have no experience of various customer service departments! Good luck getting your phone taken care of.
