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Not Getting Voicemail Notifications

We have had delayed voicemail notifications--from a few hours to more than a day--for a long time with our Samsung Galaxy S7. We have not changed the SIM card. What other issues might cause this?
 
We have had delayed voicemail notifications--from a few hours to more than a day--for a long time with our Samsung Galaxy S7. We have not changed the SIM card. What other issues might cause this?

If you went from an iPhone to Android message sure your provider knows, that may fix your issue.
 
No. We always had Android for this phone. Our original Samsung died; we replaced it at the carrier store and transferred the SD card in front of them.
 
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