Iphone 5s cannot open forgot apple id password and security question

Discussion in 'New Members' started by kar3n, May 2, 2016.

  1. kar3n

    kar3n New Member

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    Hello guys!

    Need help here. I forgot the security questions and my password. I can't open my phone. any suggestion please. I tried to contact the apple center but our office phone can't call outside the office.

    I can't receive the e-mail cause I mistakenly input a wrong e-mail.

    Please help me.. Thank you guys!
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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    Try calling Apple from home.
     
  3. kar3n

    kar3n New Member

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    Oh I can't we don't have telephone at home. I tried the call later option but then as I enter my cellphone number and Office telephone number it has an error. My contacts are not valid. What shall I do then?
     
  4. scifan57

    scifan57 Super Moderator Staff Member

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    Is there an Apple Store close enough for you to visit? The Genius Bar may be able to help.
     
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  5. brixtonboy

    brixtonboy Well-Known Member

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    Hi kar3n just read that you are a newbie here hall


    Gregory Isaacs r.i.p.
     
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  6. kar3n

    kar3n New Member

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    I already went to the iphone store but they told me I have to pay 8,000.00 pesos that's why I don't know what to do then..is that how expensive to unlock phone?half the price of the unit itself. tssss!!!
     
  7. Poisonivy

    Poisonivy Administrator Staff Member

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    Did you buy your phone from Apple and have you got proof such as a receipt?
     
    Last edited: May 5, 2016
  8. kar3n

    kar3n New Member

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    Actually this phone is secondhand. I bought it from my aunt. :( and I change the apple id and password to my account and after update when I enter my account and password. I can't access it..
     
  9. scifan57

    scifan57 Super Moderator Staff Member

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    Unfortunately, in this case, you have what amounts to an expensive paperweight unless you can remember your password.

    If you can regain access to your Apple ID email address or answer your security questions, you can go here to reset your password. If you forgot your Apple ID password - Apple Support
     
    Last edited: May 5, 2016
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  10. Poisonivy

    Poisonivy Administrator Staff Member

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    Did your aunt buy the phone from Apple? I ask because my son did the same thing with an iPhone I gave him, I rang Apple on his behalf. If your aunt has proof she bought it they may help.
    Worth a try.
     
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  11. APX7000

    APX7000 Active Member

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    Is the original Apple receipt from an Apple Store good enough proof your the rightful owner of the iPhone? With this receipt, is there other identification needed for proof of ownership?

    We all know these cheap thermal receipts don't last long (faid, turn all black, etc). That's why I use my food saver to seal up the receipt airtight. Have old thermal receipts from over 6 years and still look new.
     
  12. scifan57

    scifan57 Super Moderator Staff Member

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    The Apple Store receipt, as well as Apple's records of the transaction; including AppleCare if purchased, should suffice to prove that you're the legitimate owner of the device in question.
     
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  13. Poisonivy

    Poisonivy Administrator Staff Member

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    I got the iPhone I mentioned direct from Apple so they just looked it up but the Apple store it was purchased from should have a record on their computers if something happens to the original receipt.

    Good idea to keep receipts in a sealed box that way.
     
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  14. scifan57

    scifan57 Super Moderator Staff Member

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    Also, if you order from the Apple online store, it's a good idea to print the email receipt they send you and keep it with your other receipts.
     
  15. Poisonivy

    Poisonivy Administrator Staff Member

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    Yes it is, Another good idea is to photograph it and keep it on another device.
     
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