IPhone 11 Screen Went Black

[Sbobcats6028]

Hello, I have had an iPhone 11 for about two months now. I was watching you tube and the screen randomly went black and wouldn't turn on. I tried to restart it by holding the lock button and the upper volume button, i tried force restarting it many time by pressing the up then down volume and then holding the lock button, i left in on a charger for two hours and got nothing, and i plugged the phone in to a laptop with iTunes and NOTHING has happened. I just purchased this phone brand new and don't understand why this happened. Does anyone have advice or similar stories?

 

[J. A.]

Welcome to iPhone Forums!

You’ve already tried almost everything that can be done. One more suggestion: use DFU mode to restore your device.
Here are the instructions:
How To Put An iPhone In DFU Mode, The Apple Way

If that doesn’t help with your problem, you’ll have to contact Apple support.

 

[scifan57]

As you’ve had the phone for less than 90 days you’ll still be covered under the free telephone technical support even if you didn’t purchase AppleCare+.

 

[Sbobcats6028]

Welcome to iPhone Forums!

You’ve already tried almost everything that can be done. One more suggestion: use DFU mode to restore your device.
Here are the instructions:
How To Put An iPhone In DFU Mode, The Apple Way

If that doesn’t help with your problem, you’ll have to contact Apple support.

Sadly this didn't work, i did call apple support and they are having me mail it in to be fixed, thank you for the help!

 

[scifan57]

Here’s hoping it doesn’t take too long.

 

[digitalcuriosity]

This is not a happy thing to read, as I just upgraded to the iPhone 11.