IPhone 11 Screen Went Black

Discussion in 'iPhone 11' started by Sbobcats6028, Mar 17, 2020.

  1. Sbobcats6028

    Sbobcats6028 New Member

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    Hello, I have had an iPhone 11 for about two months now. I was watching you tube and the screen randomly went black and wouldn't turn on. I tried to restart it by holding the lock button and the upper volume button, i tried force restarting it many time by pressing the up then down volume and then holding the lock button, i left in on a charger for two hours and got nothing, and i plugged the phone in to a laptop with iTunes and NOTHING has happened. I just purchased this phone brand new and don't understand why this happened. Does anyone have advice or similar stories?
     
  2. J. A.

    J. A. Super Moderator Staff Member

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    Welcome to iPhone Forums!

    You’ve already tried almost everything that can be done. One more suggestion: use DFU mode to restore your device.
    Here are the instructions:
    How To Put An iPhone In DFU Mode, The Apple Way

    If that doesn’t help with your problem, you’ll have to contact Apple support.
     
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  3. scifan57

    scifan57 Super Moderator Staff Member

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    As you’ve had the phone for less than 90 days you’ll still be covered under the free telephone technical support even if you didn’t purchase AppleCare+.
     
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  4. Sbobcats6028

    Sbobcats6028 New Member

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    Sadly this didn't work, i did call apple support and they are having me mail it in to be fixed, thank you for the help!
     
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  5. scifan57

    scifan57 Super Moderator Staff Member

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    Here’s hoping it doesn’t take too long.
     
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