Everything black and white

Discussion in 'iPhone 5c' started by Wanaid, Sep 22, 2016.

  1. Wanaid

    Wanaid New Member

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    My husbands 5c suddenly went black and white. Restart didn't help.
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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    Try going to Settings>General>Accessibility>Display Accommodations>Color Filters and make sure the switch is off(slide to left so the green colour disappears).

    If you're still on iOS 9, go to Settings>General>Accessibility>Grayscale and make sure the switch is turned off.
     
    Last edited: Sep 22, 2016
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  3. Wanaid

    Wanaid New Member

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    Thanks for the quick response, scifan57. I checked and the greyscale was already off.
     
  4. scifan57

    scifan57 Super Moderator Staff Member

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    OK, try this, then. Go to Settings>General>Reset>Reset All Settings. This will not erase any data but will set all settings to their factory default. If this doesn't work there's the possibility of some kind of defect on your iPhone. In that case, you may want to make a Genius Bar appointment at an Apple Store to have a diagnostic run. They should be able to pinpoint the cause and tell if the problem is hardware or software related. You should do a full backup if your iPhone as there's a good chance that they'll have to erase your iPhone during any work to get your iPhone working. You can then restore from your backup when you get home.
    Genius Bar appointments are always free and any software issues are usually free as well. Out of warranty repairs are charged at the rate applicable to your device.
     
    Last edited: Sep 24, 2016
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  5. NewYorkEagle

    NewYorkEagle Member

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    I only had my iPhone 5C for almost a couple years, and it didn't had this problem.
     
  6. Wanaid

    Wanaid New Member

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    Thanks again scifan57! The reset did the trick!
     
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  7. scifan57

    scifan57 Super Moderator Staff Member

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    You're welcome again.

    That's very good to know. I'm glad the reset worked. It looks like a setting was accidentally changed on your iPhone causing the problem.
     
    Last edited: Sep 25, 2016
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