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cant receive videos from one particular iPhone

jaybee77

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My wife, brother, and mom all have iPhones, as do I. When my wife or brother send me a video from there iPhone via email, I can view it just fine. But when my mom send one, no attachment shows up on my phone. HOWEVER, if I check my email from my laptop, the video attachment is there. Any ideas?
 

iFrog

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I will say is a problem in the way that your mom is sending the video or the way her email is handling the video. Had you try to send the video your self from your mom's phone? The only way get to the bottom of this will be process of elimination. Try that first and if not try to delete and reconfigure her email to see if that fix the issue, maybe is a setup that was change in her phone.
 
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jaybee77

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I deleted and reconfigured the yahoo mail account on my mom's phone. Still have the same issue.
 

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