Will not get new messages

Discussion in 'IPhone 6S' started by sid316, Feb 1, 2020.

  1. sid316

    sid316 New Member

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    My 6s will not search for new messages. When I seek new ones at the bottom of the screen I get a message saying "Account error" When I hit details it wants me to enter my password in "settings." there is no place to enter a password.
    Any idea what is going on? The last email in my inbox was Jan. 18.
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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    Does the website view of your email service show your new emails?
     
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  3. sid316

    sid316 New Member

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    I'm not quite sure what you mean by website view. I have the same Gmail on my PC and it is working fine.
     
  4. scifan57

    scifan57 Super Moderator Staff Member

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    I mean don’t use the mail app on your iPhone but go to your email providers website and log into your account there.
     
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  5. sid316

    sid316 New Member

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    I don't think I can do that as the account is handled by the university I work for. If I try to go directly to Gmail I am simply directed back to my university account automatically. That is what I see on my PC and it is working fine. Would deleting the account on my phone and re-installing it be a possibility?
     
  6. scifan57

    scifan57 Super Moderator Staff Member

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    You could try that. Is your Gmail an IMAP account?
     
    Last edited: Feb 2, 2020
  7. J. A.

    J. A. Super Moderator Staff Member

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    Are you using the built in Mail app, or the Gmail app?
     
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  8. sid316

    sid316 New Member

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    The built-in mail app
     
  9. sid316

    sid316 New Member

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    Well, I'm even more confused now. I deleted the app and created a new one. I have two Gmail accounts and now, on my phone, both are combined. It give me the option to go to inbox(es) but now way to separate them.
    That really isn't so bad, but isn't there a way to separate them?
     
  10. J. A.

    J. A. Super Moderator Staff Member

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    In the built in Mail app go to this view, and select Edit at the top right:
    7CBB2ABF-DC25-403C-BAD6-15A3CA6AA700.jpeg
    Then disable All Inboxes and tap Done:
    56D27A45-6181-4DDA-8EC1-1D2363EA0EF2.jpeg
     
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