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unlocked from factory plz help !?/

opdocpreston

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I have been with straight talk for years , i bought a 256 gb 11 pro from factory when they came out unlocked , been loving it every since asides from a few glitches & talk / hearing & speaker probs . last thur. i lost cellular & network and came to find out that Verizon has now taken over straight talk so while being on anyone who would allow me to borrows phone i got a new sim card as per instructed and used anothers to call and support tells me I need another sim . apple support went thru all possible and set a store time to check it out , best buy they as a last resort did a reset and never has worked since , when rebooting it will not get past the step right after "try using wi-fi " set up manually . new sim came yesterday and I purchased another ipone 12 from walmart straight talk just to get my old fave back up and running and now it will not allow me to log on to apple w apple id because it wants to send verify code to old number that is not working . verizon would not give me my old number i have had for 20 plus years thru all the companies i have been thru & I am ready to explode and cannot get any help i get different answers and when i finally do get a super visor i get hung up on , been on w them for days and when I can under stand them they are rude and placating me . can any one help an old vet out please ? Doc and many thanks for just reading my long rant / story
 

carolineM

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I have been with straight talk for years , i bought a 256 gb 11 pro from factory when they came out unlocked , been loving it every since asides from a few glitches & talk / hearing & speaker probs . last thur. i lost cellular & network and came to find out that Verizon has now taken over straight talk so while being on anyone who would allow me to borrows phone i got a new sim card as per instructed and used anothers to call and support tells me I need another sim . apple support went thru all possible and set a store time to check it out , best buy they as a last resort did a reset and never has worked since , when rebooting it will not get past the step right after "try using wi-fi " set up manually . new sim came yesterday and I purchased another ipone 12 from walmart straight talk just to get my old fave back up and running and now it will not allow me to log on to apple w apple id because it wants to send verify code to old number that is not working . verizon would not give me my old number i have had for 20 plus years thru all the companies i have been thru & I am ready to explode and cannot get any help i get different answers and when i finally do get a super visor i get hung up on , been on w them for days and when I can under stand them they are rude and placating me . can any one help an old vet out please ? Doc and many thanks for just reading my long rant / story
This is a long shot, but have you got another device that is “trusted” by Apple, such as a Mac or PC? If you can sign into your Apple Account on that you would be able to update your mobile number and continue to set your new phone up.
 
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opdocpreston

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This is a long shot, but have you got another device that is “trusted” by Apple, such as a Mac or PC? If you can sign into your Apple Account on that you would be able to update your mobile number and continue to set your new phone up.
I have been on itunes and icloud , still wants to send code to old dead number , my ipod touch 5th neither and it was able to get codes but not now ! I should have just made the new phone my old number and account but 64 gb & 256 is a big difference and new one just aint big enuff ! ty
 

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opdocpreston

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Try the following:
Usually, it‘s helpful when you can‘t change your password. It might also help with your problem.
ive no need to reset apple id i have and know it . purchased a new phone just to have comms and got access to apple id yesterday still no luck getting old phone going
ty
 

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