Sim failure

marlin39a · Nov 13, 2015

I've had my 16 gb 6s for 2 weeks. I've got 3 messages that tell me "sim failure". I have to restart the iPhone to clear it. I don't overwork the phone, and it's not my first iPhone. I've had the 4, 5s, and never had this. Should I return to the Verizon store and demand a replacement?

Pinkpoison · Nov 13, 2015

Did you restart your phone to see if it cleared It?
You don't need to replace your phone, You might however need a new sim card. Try a hard reset first, Hold down your on/off and Home button until the apple appears then let go, See if that helps.

marlin39a · Nov 13, 2015

Shutting it off and turning back on clears it. Never had this problem before with other iPhones. iPhone is 2 weeks old. I guess I'll head back to Verizon on Monday

Pinkpoison · Nov 14, 2015

marlin39a said:
Shutting it off and turning back on clears it. Never had this problem before with other iPhones. iPhone is 2 weeks old. I guess I'll head back to Verizon on Monday

Let us know the outcome.

marlin39a · Nov 21, 2015

After talking with Apple Support I was informed they have "some open cases" of this complaint. I contacted Verizon. They ran a diagnostic program on my phone. They concluded the phone was good, but it did have a bad sim. They are sending me a new sim. I will install and set phone up again. I hope it restores my confidence with this phone.

Pinkpoison · Nov 21, 2015

marlin39a said:
After talking with Apple Support I was informed they have "some open cases" of this complaint. I contacted Verizon. They ran a diagnostic program on my phone. They concluded the phone was good, but it did have a bad sim. They are sending me a new sim. I will install and set phone up again. I hope it restores my confidence with this phone.

I'm sure it will be fine with a new sim, You shouldn't have any more issues after that.
Let us know how it goes.