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Problem with mail searches when tied to an Exchange account


New Member
Jan 30, 2014
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I support 30 iphone users who use mail through activesync to an Exchange mailbox. All of those users have a problem searching their email. When they perform searches email results are duplicated. We've figured out the reason, in iOS 7 (not 6), the mail app first searches the local cache and then sends a search request to Exchange. When Exchange comes back, the results are added to the local cache results (instead of merged) which results in dupes. We've reported this problem to apple and they say this is expected behavior. Very frustrating. Anyone else having the same problem or have any suggestions?