Someone just picked up the phone to hang it up! This is why I am loathe to go to the store ever. The 2-3 times I have been over there it was a total zoo. ETA: I had to schedule an appointment on-line for Friday morning. I cannot get anyone to pick up the phone over there. I hope my old battery holds out until then. My expectation is they are going to have to order the battery since the phone is a 5s and thus "old."