What's new

IPHONE 5s won't turn on or charge

bouty19

New Member
Joined
Jan 2, 2017
Messages
6
Reaction score
4
Hi, I haven't used my 5s in about 3 weeks but when I tried to charge it won't charge. I've tried different cables and plugs along with trying to clean the charging port and nothing happened. Please help?
 
Try force starting your iPhone. Press and hold Home and Power button simultaneously until the Apple logo appears. As soon as you see it, let go of both buttons. Your iPhone will power up on it's own.
Force starting will work even if your iPhone's screen is black.

Check the cables and USB adapter for damage: Using Apple power adapters, cables, and duckheads with Apple products

If this doesn't help, take iPhone, cable and adapter to the next Apple Retail Store or contact Apple Support. They'll be able to tell exactly why it's not charging or turning on.
 
If it was charging before with said cables and nothing has gotten into the ports into the interim it would suggest there's an issue with the battery. The guys in store will be able to help you out.
 
Top